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Preventing Harassment and Violence in the Workplace Updated

Learn how to prevent workplace harassment and violence.

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Table of contents page for Preventing Harassment and Violence in the Workplace

Publication: Violence in the Workplace Prevention Guide: Table of Contents

Top Five Prevention Tips

Objectives

Scope

Target Audience

How Do I Use This Guide

Section I

Introduction

  1. What is Workplace Violence?
    • Forms of Workplace Violence
    • Potential Perpetrators
  2. Why is Workplace Violence an Important Issue?
  3. What Factors Increase the Risk of Workplace Violence?
  4. What Should a Workplace Violence Prevention Policy Say?
    • How to Write a Workplace Violence Prevention Policy

Section II

Developing a Workplace Violence Prevention Program

  1. Conducting a Workplace Violence Hazard Assessment
  2. Developing Preventive Measures
  3. Reporting and Investigating Workplace Violence
    • Reporting Workplace Violence
    • Investigating Workplace Violence
  4. Establishing an Emergency Response Plan
  5. Providing Victim Support
  6. Conducting Incident Follow-up
  7. Providing Workplace Violence Training and Education
  8. Conducting Program Review
  9. Using Community Resources

Section III

Preventing Workplace Violence

  1. Prevention Through Workplace Design
    • Building Security
    • Visitors
    • Administrative Tips
    • Waiting Area design
    • Natural Surveillance
    • Electronic Devices and Surveillance
    • Workspace Layout
    • Parking Lot Design
  2. Promote Civility and Respect
    • Support employee well-being
    • Tips for working with the public
  3. Recognize Warning Signs
    • Signs That an Employee May Need Support
    • Warning Signs of a Potentially Violent Person
    • Observing Physical Warning Signs
  4. Resolve Problem Behaviour
  5. Prevent Harassment, Bullying, and Mobbing
    • Warning Signs of Harassment, Bullying, or Mobbing
    • Additional Warning Signs of a Supervisor or Manager Who May be Bullying
    • Prevent Harassment, Bullying, and Mobbing
    • Internet Harassment
    • Prevention Tips
  6. Ensure Personal Safety
    • Prepare Ahead
    • Trusting your Instincts
    • Visitor Procedures (Dealing with Strangers)
    • Elevator Safety
  7. Prevention for Specific Situations and Interactions
    • Robbery Prevention
    • Handling Cash
    • Banking Money
    • Working Alone
    • Working Off-site
    • Working From Home
    • Working Late
    • Working with Young People
    • Working with Patients and their Families
    • Managing Workplace Change
    • Maintaining Order During a Job Action
    • Preparing for a Potentially Violent Meeting
    • Managing Workplace Terminations
    • Threats Against Employees
    • Stalking Situations
    • Family (Domestic) Violence
  8. Work-Related Travel
    • Walking Safety
    • Driving Safety
    • Rented Vehicles
    • Parking Lot Safety
    • Public Transit Safety
    • Travel Safety
    • Hotel Safety

Section IV

Responding to Workplace Violence

  1. Dealing with a Potentially Violent Person
    • Tips for Verbal Communication
    • Tips for Non-Verbal Behaviour and Communication
    • Tips for Problem Solving
  2. Ending a Negative Interaction
  3. Responding to Harassment, Bullying, or Mobbing
  4. Responding to an Abusive Telephone Call
  5. Responding to Internet Harassment
  6. Making an Emergency Services Call
  7. Responding to a Physical Attack
    • Responding to a Physical Fight as a Bystander
  8. Responding to a Hostage Situation
  9. Responding to a Robbery
  10. Responding to a Bomb Threat
  11. Lock-Down Procedures
    • During Lock-down
    • Administrative Tips
  12. Emergency Evacuation Procedures
    • During Evacuation
    • Administrative Tips

Section V

Conclusions

  1. Is your organization prepared?
  2. Common mistakes made in addressing workplace violence

Section VI

Occupational Health and Safety Legislation

  1. What does OH&S legislation say?
  2. Violence Prevention Legislation

Section VII

Appendices

  1. Sample Hazard Assessment Questionnaire
  2. Sample Inspection Form
  3. Sample Reporting Form
  4. Key Sources Used to Prepare this Publication Index

Section VIII

Information Sources

  1. General Health and Safety Questions
    • Canadian Centre for Occupational Health and Safety (CCOHS)
  2. Canadian Government Departments Responsible for Occupational Health and Safety
    • Canada (Federal Jurisdiction)
    • Alberta
    • British Columbia
    • Manitoba
    • New Brunswick
    • Newfoundland and Labrador
    • Northwest Territories and Nunavut
    • Nova Scotia
    • Ontario
    • Prince Edward Island
    • Quebec
    • Saskatchewan
    • Yukon
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Description

Designed and written as a practical workplace training and reference tool, this 194-page pocket guide is filled with clear-language text including situation-specific safety tips, sample assessment and inspection forms, and illustrations.

Objectives

This is your guide to preventing workplace harassment and violence. Using the information in this booklet, you will be able to:

  • Identify risk factors specific to your workplace and type of work
  • Develop a prevention policy
  • Conduct hazard assessments
  • Develop a comprehensive prevention program, including procedures for reporting and investigating incidents, providing victim support, and conducting incident follow-up
  • Develop strategies for preventing workplace harassment and violence, such as practicing intentional workplace design, promoting civility and respect, and recognizing warning signs
  • Identify prevention tips for specific situations including handling cash, working alone, managing workplace change, and family (domestic) violence
  • Develop strategies for responding to workplace situations such as a potentially violent person, internet harassment, or robbery
  • Develop procedures to manage emergency situations including lock-downs and evacuations
  • Identify relevant legislation

Scope

This guide will assist in the development and implementation of a workplace-specific harassment and violence prevention program. It can also be used as a practical handout for participants in employee training sessions.

The guide does not address the specific needs of police officers, security guards, prison guards or others whose job it is to manage potentially violent people and situations.

Target Audience

This guide is written for anyone who wants to learn about workplace harassment and violence and its prevention. It is especially useful to individuals involved in the development and implementation of workplace harassment and violence prevention programs.

Each publication produced by CCOHS undergoes several stages of review. As part of this review, representatives from government, employers, and labour are requested to comment on draft copies of CCOHS documents for technical accuracy and readability.

Although every effort is made to ensure accuracy and completeness of the information, it is understood that CCOHS makes no warranty as to the accuracy or completeness of such information and assumes no liability for any damages or loss suffered as a result of any inaccuracy or incompleteness therein.

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The CCOHS Difference

CCOHS publications are unique in that they are developed by subject specialists in the field, and reviewed by representatives from labour, employers and government to ensure the content and approach are unbiased and credible.

Copyright

Although our publications are protected by copyright, permission for non-commercial reproduction may be provided.

Please use our Copyright Authorization Form to request permission, or contact us for more information.